Future Acres Urban Farming LLC

Future Acres Urban Farming LLC ("Future Acres," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential curbside compost collection services and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

We collect information you provide directly to us when you:

• Sign up for our compost collection services
• Create an account on our website
• Contact us for customer support
• Subscribe to our communications
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, email address, phone number, and service address
• Account Information: Username, password, and account preferences
• Billing Information: Payment method details and billing address
• Service Information: Collection schedule preferences, special instructions, and service feedback
• Communication Preferences: SMS and email notification settings

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

We use the information we collect to:

• Schedule and coordinate compost collection services
• Send SMS and email reminders about collection days
• Process payments and maintain your account
• Communicate important service updates or changes

• Optimize collection routes and schedules
• Enhance customer service and support
• Develop new features and services
• Analyze service usage patterns

• Send service-related notifications via SMS and email
• Respond to your inquiries and support requests
• Provide educational content about composting and sustainability
• Send promotional communications (with your consent)

• Comply with applicable laws and regulations
• Protect the rights, property, and safety of Future Acres, our customers, and others
• Prevent fraud and enforce our terms of service

By providing your phone number and opting in to SMS notifications, you consent to receive text messages about:

• Collection day reminders
• Service alerts and updates
• Account notifications

Message frequency varies. Message and data rates may apply. Text STOP to cancel SMS notifications at any time. Text HELP for assistance.

We send emails for:

• Collection reminders
• Service confirmations and updates
• Billing and account information
• Educational newsletters (optional)
• Promotional offers (optional)

You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or updating your preferences in your account settings.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• SMS and email delivery
• Website hosting and maintenance
• Customer support
• Data analysis

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal proceedings or investigations

If Future Acres is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

We may share your information for other purposes with your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You may access and update your personal information through your account settings or by contacting us directly.

You can manage your SMS and email preferences by:

• Texting STOP to opt out of SMS messages
• Clicking "unsubscribe" in promotional emails
• Updating preferences in your account settings
• Contacting our customer support

You may request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

As a Virginia resident, you have specific rights under Virginia privacy laws, including:

• The right to know what personal information we collect
• The right to delete personal information (subject to certain exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Future Acres Urban Farming LLC
5918 Heritage Square Dr.

Burke, VA 22015
Virginia, USA

Email: dave@futureacresfarm.com
Phone: 202-738-9678
Website: https://futureacresfarm.com

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us using the information above.

This Privacy Policy is governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.