We want you to be satisfied with your purchase. If there’s an issue with your order, please contact us within the timeframes below so we can help.

• Frass and Dried BSFL: Refund requests must be submitted within 10 days of delivery.
• Live BSFL: Refund requests must be submitted within 2 days of delivery.

To be eligible for a refund consideration, you must provide photographic proof of the issue and include the reason for the refund request.

Examples of helpful photos include:

• The product and packaging as received
• Any visible damage or defects
• The shipping label (if relevant)
• Photo/video of BSFL

• Buyer is responsible for return shipping costs unless otherwise required by law.
• We recommend using a trackable shipping service and keeping your tracking information.

Please contact us with:

• Your order number
• The item(s) you’re requesting a refund for
• The reason for the request
• Photographic proof supporting the request

If your refund is approved, we will process it back to your original payment method. Timing can vary depending on your payment provider.

• Requests submitted outside the timeframes listed above may not be eligible.
• We may request additional information to help evaluate the claim.